Hi Michelle,
Thankyou for your feedback.
I apologise for the confusion regarding your return.
I can see via the email communication that you had requested a return. Our team have responded and advised if you let us know what you wanted to exchange for, we can put through the new order and take the re-payment for the amount that has been refunded.
If you no longer want to exchange please let us know and we will then correct your refund amount.
Kind regards,
Hollands
Hi Bailey,
Thank you for your feedback.
I have issued a refund for the protect my order charge for you, the funds should be back with you within 2-4 working days.
Apologies for any inconvenience caused.
Kind regards,
Hollands
