Hi Ester.
I do apologise.
I had emailed you back the day after you had emailed but I guess that email never made it's way to you. I had also followed up with you on the 18th asking you went with ROUTE.
Could you check your spam folder maybe?
In the email I explained that I had looked up tracking through the UPS website for you and your parcel seemed to be stuck.
You had taken out ROUTE package protection with us which is great so all you needed to do was follow the link on the email ROUTE had sent you or simply look up www.route.com to lodge a claim for a missing parcel.
I hope this all makes sense and I do apologise for the missing emails.
Thanks
Rachel
“Excellent, easy to apply my only regret I didn’t buy enough so now I don’t know which sofa cushions I missed to do the spill test! Will definitely be purchasing another bottle.”
“Overall, it works but looks like you need to spray until the fabric is wet instead of moist. We did as per instruction(moist) and the effect is just not there.”
