“I’m really happy with not only the product but the entire brand. The product was easy to use and worked as described. I could use a larger spraying device to cover larger areas though. Otherwise very happy”
“It worked! I was skeptical but I have done the water test and it absolutely repelled the water and then ran off in beads. The battery powered spray attachment was definitely worth it for covering a whole lounge.”
“I was very happy to learn of an environmentally safe product that would protect my fabric kitchen chairs and living room furniture. It was very easy to apply the product in very short order, and drying process was also quick and easy.”
Hi Erin.
I am sorry to hear the battery sprayer does not seem to be functioning properly. Let's troubleshoot this together.
1. Can you please confirm you have inserted the batteries correctly, i.e. one up and one down (see here: https://bit.ly/howtoinsertbatteriescorrectly)? Some customers seem to miss that step so we like to double check. The batteries need to be placed in this orientation to be able to draw the liquid from the bottle. A different orientation will sometimes allow the sprayer to turn on but it won't draw any liquid, or will suck the liquid into the bottle as opposed to spraying it out.
2. Try new batteries. It is possible that the batteries provided could be flat so please try new batteries to double check.
3. If you're still having issues:
- Try removing the small white ring that attaches to the bottle to create better suction, if you're having trouble drawing the liquid from the bottle.
- Try placing the end of the straw into hot water and turning the sprayer on. There may be a small blockage that needs to be dislodged.
- Can you hear any noise coming from the sprayer when you turn it on?
I have also attached some instructions that may help: https://bit.ly/batterysprayerinstructions
If you still can't get it to work, please confirm you have tried all of the above and we are happy to send a free replacement.
Thanks,
Rachel
