“I heavily sprayed my couch cushions because I have dogs. One of the dogs had an accident and unfortunately it’s soaked through the cushion. It didn’t bead like I thought it would.”
Good morning.
I am sorry to hear that you haven't been happy with how protectME has performed and we do offer a 100% money back guarantee, but is it ok I ask you a few questions?
Can I ask what material your couch is and how big it is?
How much product did you use?
What size product did you buy?
Did you treat the whole couch? (Back, sides, both sides of the backing cushions and both sides of the seated cushions?)
We usually recommend applying 3.3 fl oz of protectME per 10ft2 of fabric for most fabrics per coat. Please note that some fabrics will require a second coat — usually thicker/more absorbent fabrics such as rugs, or loose weave fabrics. This second coat can be applied within 30 mins from the first with another 3.3 fl oz per 10ft2.
Just for reference, If you were to treat a standard 3 seater couch and you were to treat the whole couch, we would normally recommend the 67.6 fl oz big job pack with the battery sprayer for one coat.
Please note that our product has been developed to repel liquid and stains but is not a waterproofer as such.
If the material is tight weave or the fibres are close together, it can cause a waterproofing effect as protectME coats each individual fibre and sends out little hairs. These little hairs connect and hence why water can slide off if not exposed to long periods in the weather.
If the material is loose weave or the fibres are far apart, then, as protectME is breathable, some water can escape through the fibres. ProtectME was developed this way so the look, feel and smell of the fabric does not change.
Once the material fibres are protected, it will make the material much easier to clean as the dirt won't be able to penetrate the fibres. Any off the shelf spot treatment can be used to help lift any stubborn marks without having to reapply the coating and you can also steam clean the material as protectME can withstand temps up to 250 degrees celsius.
I look forward to your response and I am here to help so please don't hesitate.
Thanks,
Rachel
