“Not sure how it works. Both bottles I purchased with poorly designed caps. At $20 a pop.... they leaked out everywhere unbeknownst to me at the time. Threw them out. The kicker is... when I went to replace it and grabbed one off the shelf at the pet store the cap came off in the isle and there was a cleanup needed. That was my sign to move to a different product and quit wasting money on a cheap bottle design I won't trust to even sit on a shelf”
Hi Corey,
Thank you for contacting us with your feedback! We're sorry to hear about your experience with our Flea + Tick bottles. We understand your frustration with the leakage and wasted product. During the pandemic, we faced component shortage issues which may explain the issues you described. We are working closely with our retail partners to resolve this.
We offer a 100% Satisfaction Guarantee on all of our products. If you live within the United States, we'd love to send you a bottle directly from our warehouse that should not have any issues. Or if you prefer, we have other Flea + Tick products to choose from as well. We value your business and strive to provide a positive experience with our products.
Kind Regards,
Susie
“This shit is trash a waste of money , I‚Äôm spraying the fleas and their jst walking on through it like it nothing even happening. Did absolutely for my dog.”
Hi Kee,
Thank you for sharing your feedback! We’re sorry to hear the products weren't as effective as expected. Our Flea + Tick products are EPA 25b exempt, making them a safer option for pets, people, and the environment when used as directed. Since the product takes a more natural approach to fighting fleas, ticks, and mosquitoes, results can vary based on factors like the environment and severity of the infestation. In this case, we recommend increasing the frequency of the Dog & Home Spray application to help build a stronger barrier to better manage the fleas. If the issue persists, we would love to offer an additional Flea + Tick product for you to try out. We look forward to your response!
Best,
Tyler
Hi Nora,
We're sorry to hear about your experience with our Flea + Tick Dog & Home Spray! This product is formulated for topical use on dogs and applications around the home. We apologize if the label has caused any confusion, and we'll be sure to consider your feedback. We recommend removing the product from your cat and following up with your veterinarian. We’d also love to learn more about your experience with the bottle so we can best assist you. Looking forward to hearing from you!
Best,
Tyler
“I got this for my pup since we‚Äôre going hiking. I was super excited for it but the second I grabbed it, the product leaked from the nozzle and now I smell like flea and tick repellant”
Hi Sara,
Thank you for your feedback! We’re sorry to hear about your experience with our Flea + Tick Dog & Home Spray. During the pandemic, we faced challenges with component sourcing shortages, which might explain the leakage with the bottle you purchased. We offer 100% satisfaction guarantee on all our products, and if you live within the United States would love to send you a bottle directly from our warehouse which should have no issues. What is your shipping address? Looking forward to your response!
Best,
Tyler
“First squeeze of the bottle caused the whole top to pop off, spill on the floor and now the bottle just leaks :(
It's a shame because the product itself seems to be effective and carries a nice fragrance.
I really hope they find a new bottle design, because it's clear my experience is not uncommon!”
Hi Luke,
Thank you for your feedback! We’re sorry to hear about your experience with our Flea + Tick Dog & Home Spray. During the pandemic, we faced challenges with component sourcing shortages, which might explain the issues with the bottle you purchased. We offer 100% satisfaction guarantee on all our products, and if you live within the United States would love to send you a bottle directly from our warehouse that should have no issues. What is your shipping address? Looking forward to your response!
Best,
Tyler
“I‚Äôve been using this product for a couple months now for flea prevention, and no flea infestation has occurred! It smells good and seems to be effective! The only thing, is the spray bottle. It sprays directly instead of a mist so I have to rub it in on my dogs bedding, etc. I just switched the solution to a new spray bottle that has the mist setting and it works wonderfully :) overall, I do recommend this product!”
Hi Amanda,
Thanks for providing feedback on our Flea + Tick Dog & Home Spray. We're glad to hear that our product has been a great solution for the infestations! Your feedback reinforces our commitment to providing high-quality solutions for pet health. To help us enhance your experience and ensure we meet your expectations, we would love to know what more we can do to earn a 5-star rating from you. Please reply so we can assist you further!
Best,
Tyler
“The product smells great and I‚Äôm hoping it is truly working. Unfortunately the threads on the screw top for the spray nozzle pop off and the bottle falls when spraying with one hand. I‚Äôve wasted about 1/3 of the bottle from it falling off from the spray nozzle and on to the floor. Having to use two hands to spray a viscous solution everywhere is no fun. The spray nozzle says there is two functions but it‚Äôs really the same spray type but one drips more.
Also, can this be used on cats? It only says ‚Äúpets‚Äù not ‚Äúdogs‚Äù on the instructions but the label is for Dog + Home.”
Hi Acacia,
Thank you for your feedback! We’re sorry to hear about your experience with our Flea + Tick Dog & Home Spray. During the pandemic, we faced challenges with component sourcing shortages, which might explain the issues with the bottle you purchased. This product is designed to dispense a steady stream rather than a mist, allowing for a more concentrated and direct application. we apologize if the mist option on the trigger caused any confusion.
Our Flea + Tick Dog & Home Spray was formulated for dogs. Due to the essential oils, we do not recommend using this topically for cats. However, if you have a multi-pet home, it's best to remove your cat from the area first and allow the product to dry completely. We offer a 100% satisfaction guarantee on all our products and would love to send you a bottle directly from our warehouse that should have no issues. Looking forward to your response!
Best,
Tyler
“Just bought a new $20 bottle of the fleas and tic spray. The spray bottle threads are a piece of junk. The sprayer comes off of the bottle and I spilled have of it across the kitchen floor. Yes... I always make sure the sprayer is screwed on! It does not stay screwed on.. It just comes right off of the bottle making a huge mess and wasting $10 worth. plus the cost of spray bottle so that it doesn't spill anymore. Will advise later on flea control quality.. Dispenser bottle and sprayer not even a 1 star”
Hi Patrick,
We're so sorry to hear about your experience with our Flea + Tick Dog & Home Spray! If you live within the United States and provide your shipping address, we'd love to send you a bottle replacement directly from our warehouse.
Kind Regards,
Susie
