Tropicfeel Review Reviews

1.4 Rating 2,892 Reviews

About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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How satisfied are you with the product quality? The product is different to what I expected from the website

How satisfied are you with the size? It’s perfect for me!

How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website

“Aesthetically the shoes look very good I love the color and the look Unfortunately they hurt!on both sides the lips are too high and after a few days of city walks in Paris I can feel the pain! Happy to share a picture of the part that hurts if that can help.”

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How satisfied are you with the product quality? I don’t like the material used

How satisfied are you with the size? The size is wrong– Too small

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“I still didn't recieve my original order. I am so disapointed...”

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“Customer service is horrible in following up. Still haven't heard back addressing my return”

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“Vaig rebre les meves Lava Tropicfeel el dilluns 17/10 i les he fet servir en un entorn urbà abans no marxo de viatge el 27/10. Les he portat un total de 6/7 dies i ja s'està desenganxant el rivet o costura gris dels costats empeine! Les Lava són molt comòdes però em sembla molt malament i poca qualitat que ja s'estigui desenganxant. Oferiu solucions?”

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“The worst shopping experience I have ever had. The product rating is ★★★★⭐︎ but I am posting this here because there is no place to rate the immaturity of the corporate structure and customer service. The delivery was 1.5 months behind on the expected shipping time, yet the customer center did nothing but they kept saying "please see the FAQ" thing... and did not take the matter seriously. Since I was so persistent, the customer center finally worked to contact the warehouse and discovered that they even did not have the product in stock and that the shipment would be delayed for another month. The shipment was finally sent a week later than the newly reschedule date, and the package was returned from Frankfurt due to incomplete export documents. When I finally received the package, Some multiple orders for the same size all arrived only one pair at a time, resulting in resending the missing items. They stubbornly refused to ship from what they had in stock, which they defined as "to conserve resources," resulting in multiple shipments after a long wait. All departments are completely uncoordinated/unorganized. It took 4 months from the time I placed my order to the time I received all the items. To be honest, how many months would've been taken is not the problem. I understood beforehand that it would take some time. What I am very upset and strongly disappointed is the customer service that does not take customers' voice seriously, and is very workmanlike seems to take care of other people's business.”

1 Helpful Report

“The worst shopping experience I have ever had. The product rating is ★★★★☆ but I am posting this here because there is no place to rate the immaturity of the corporate structure and customer service. The delivery was 1.5 months behind on the expected shipping time, yet the customer center did nothing but they kept saying "please see the FAQ" thing... and did not take the matter seriously. Since I was so persistent, the customer center finally worked to contact the warehouse and discovered that they even did not have the product in stock and that the shipment would be delayed for another month. The shipment was finally sent a week later than the newly reschedule date, and the package was returned from Frankfurt due to incomplete export documents. When I finally received the package, Some multiple orders for the same size all arrived only one pair at a time, resulting in resending the missing items. They stubbornly refused to ship from what they had in stock, which they defined as "to conserve resources," resulting in multiple shipments after a long wait. All departments are completely uncoordinated/unorganized. It took 4 months from the time I placed my order to the time I received all the items. To be honest, how many months would've been taken is not the problem. I understood beforehand that it would take some time. What I am very upset and strongly disappointed is the customer service that does not take customers' voice seriously, and is very workmanlike seems to take care of other people's business.”

Helpful Report