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Tropicfeel Review Reviews

1.5 Rating 2,625 Reviews
Company Reviews Product Reviews
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About Tropicfeel:

"We are the travel gear brand, powered by innovation and sustainability. We are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future. Tropicfeel is about bringing the excitement of travel to everyday life. Travel is for everyone, everywhere, 365 days a year."

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Sébastien D
Verified Reviewer
How satisfied are you with the product quality? I have received a dirty or broken product
How satisfied are you with the size? The size is wrong– Too narrow
How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website
“Not usefull I ordered two sets of backpacks. Including 2 toiletry kits. One of the backpacks add chemicals liquid on it. I told them and within about two weeks they replied asking for me to return the backpack. I returned it and it took again a couple of weeks then they returned me the wrong colour and forgot the toiletry pouch. I told him the mistake they returned me the right colour but they would not return me the toiletry kit of the right colour. I paid customs fee on every deliveries. No they would not send me back a toiletry kit affirming they don’t have the possibility to verify if send it originally. It’s impossible to speak to a supervisor. The last message I had from them was that the decision to not send me the toiletry kit was made and this was the final answer. The toiletry kit is worth 74$ alone. I wrote to the ceo, and other email address I found on internet and I haven’t have any reply. I feel they hide and benefit on being so far. Beware ordering form a company abroad like theirs and that a growth like they have. They can’t give good customer service.”
1 Helpful Report
Sébastien, we are always looking for ways to improve as we grow here at Tropicfeel. A lot of time and work goes into the design and production of our products, hearing your comments motivate us to improve our standards. We tried to make this right for you as much as possible and made exceptions along the way! We hope you'll trust us again in the future. Tropicfeel Team
Sébastien D
Verified Reviewer
How satisfied are you with the product quality? I have received a dirty or broken product
How satisfied are you with the size? The size is wrong– Too narrow
How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website
“This is the only thing i recieve that was ok”
Helpful Report
Sébastien, we are always looking for ways to improve as we grow here at Tropicfeel. A lot of time and work goes into the design and production of our products, hearing your comments motivate us to improve our standards. We tried to make this right for you as much as possible and made exceptions along the way! We hope you'll trust us again in the future. Tropicfeel Team
Sébastien D
Verified Reviewer
How satisfied are you with the product quality? I have received a dirty or broken product
How satisfied are you with the size? The size is wrong– Too narrow
How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website
“This is 74$ its abusive I ordered two sets of backpacks. Including 2 toiletry kits. One of the backpacks add chemicals liquid on it. I told them and within about two weeks they replied asking for me to return the backpack. I returned it and it took again a couple of weeks then they returned me the wrong colour and forgot the toiletry pouch. I told him the mistake they returned me the right colour but they would not return me the toiletry kit of the right colour. I paid customs fee on every deliveries. No they would not send me back a toiletry kit affirming they don’t have the possibility to verify if send it originally. It’s impossible to speak to a supervisor. The last message I had from them was that the decision to not send me the toiletry kit was made and this was the final answer. The toiletry kit is worth 74$ alone. I wrote to the ceo, and other email address I found on internet and I haven’t have any reply. I feel they hide and benefit on being so far. Beware ordering form a company abroad like theirs and that a growth like they have. They can’t give good customer service.”
Helpful Report
Sébastien, we are always looking for ways to improve as we grow here at Tropicfeel. A lot of time and work goes into the design and production of our products, hearing your comments motivate us to improve our standards. We tried to make this right for you as much as possible and made exceptions along the way! We hope you'll trust us again in the future. Tropicfeel Team
Sébastien D
Verified Reviewer
How satisfied are you with the product quality? I have received a dirty or broken product
How satisfied are you with the size? The size is wrong– Too narrow
How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website
“I ordered two sets of backpacks. Including 2 toiletry kits. One of the backpacks add chemicals liquid on it. I told them and within about two weeks they replied asking for me to return the backpack. I returned it and it took again a couple of weeks then they returned me the wrong colour and forgot the toiletry pouch. I told him the mistake they returned me the right colour but they would not return me the toiletry kit of the right colour. I paid customs fee on every deliveries. No they would not send me back a toiletry kit affirming they don’t have the possibility to verify if send it originally. It’s impossible to speak to a supervisor. The last message I had from them was that the decision to not send me the toiletry kit was made and this was the final answer. The toiletry kit is worth 74$ alone. I wrote to the ceo, and other email address I found on internet and I haven’t have any reply. I feel they hide and benefit on being so far. Beware ordering form a company abroad like theirs and that a growth like they have. They can’t give good customer service.”
Helpful Report
Sébastien, we are always looking for ways to improve as we grow here at Tropicfeel. A lot of time and work goes into the design and production of our products, hearing your comments motivate us to improve our standards. We tried to make this right for you as much as possible and made exceptions along the way! We hope you'll trust us again in the future. Tropicfeel Team
Sébastien D
Verified Reviewer
How satisfied are you with the product quality? I have received a dirty or broken product
How satisfied are you with the size? The size is wrong– Too narrow
How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website
“The product arrived dirty and had chimicals on it I told them, they refused to replace my toiletry bag Its also ruined my shirt. you are a bad company”
Helpful Report
Sébastien, we are always looking for ways to improve as we grow here at Tropicfeel. A lot of time and work goes into the design and production of our products, hearing your comments motivate us to improve our standards. We tried to make this right for you as much as possible and made exceptions along the way! We hope you'll trust us again in the future. Tropicfeel Team
Carlo F
Verified Reviewer
“3 months to deliver, bad experience”
Helpful Report
Carlo, our pre-orders have estimated shipping dates and can be subject to unforeseen delays but we understand the wait was less than ideal. We hope you can give us another chance in the future! Tropicfeel Team
Sébastien D
Verified Reviewer
How satisfied are you with the product quality? I have received a dirty or broken product
How satisfied are you with the size? The size is wrong– Too narrow
How satisfied are you with the performance of the product? The product doesn’t meet the features specified on the website
“I ordered two sets of backpacks. Including 2 toiletry kits. One of the backpacks add chemicals liquid on it. I told them and within about two weeks they replied asking for me to return the backpack. I returned it and it took again a couple of weeks then they returned me the wrong colour and forgot the toiletry pouch. I told him the mistake they returned me the right colour but they would not return me the toiletry kit of the right colour. I paid customs fee on every deliveries. No they would not send me back a toiletry kit affirming they don’t have the possibility to verify if send it originally. It’s impossible to speak to a supervisor. The last message I had from them was that the decision to not send me the toiletry kit was made and this was the final answer. The toiletry kit is worth 74$ alone. I wrote to the ceo, and other email address I found on internet and I haven’t have any reply. I feel they hide and benefit on being so far. Beware ordering form a company abroad like theirs and that a growth like they have. They can’t give good customer service.”
1 Helpful Report
Sébastien, we are always looking for ways to improve as we grow here at Tropicfeel. A lot of time and work goes into the design and production of our products, hearing your comments motivate us to improve our standards. We tried to make this right for you as much as possible and made exceptions along the way! We hope you'll trust us again in the future. Tropicfeel Team
Anonymous
Verified Reviewer
How satisfied are you with the product quality? I have received a dirty or broken product
How satisfied are you with the performance of the product? The product was broken after short period of usage
“I ordered two sets of backpacks. Including 2 toiletry kits. One of the backpacks add chemicals liquid on it. I told them and within about two weeks they replied asking for me to return the backpack. I returned it and it took again a couple of weeks then they returned me the wrong colour and forgot the toiletry pouch. I told him the mistake they returned me the right colour but they would not return me the toiletry kit of the right colour. I paid customs fee on every deliveries. No they would not send me back a toiletry kit affirming they don’t have the possibility to verify if send it originally. It’s impossible to speak to a supervisor. The last message I had from them was that the decision to not send me the toiletry kit was made and this was the final answer. The toiletry kit is worth 74$ alone. I wrote to the ceo, and other email address I found on internet and I haven’t have any reply. I feel they hide and benefit on being so far. Beware ordering form a company abroad like theirs and that a growth like they have. They can’t give good customer service. Anyways I had a very bad experience”
Helpful Report
Sébastien, we are always looking for ways to improve as we grow here at Tropicfeel. A lot of time and work goes into the design and production of our products, hearing your comments motivate us to improve our standards. We tried to make this right for you as much as possible and made exceptions along the way! We hope you'll trust us again in the future. Tropicfeel Team
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