They have good services and a variety of places to order from. Are fast and not too expensive. BUT their automated (machine) customer service is atrocious! It has zero intelligence! A 2 year old has more intelligence than the computer system. You talk to it like a person and it gets 90% of it wrong. They don’t have helpful options even when you do use one of their pre-programmed responses. I’ve been on hold for 30 min and 20 seconds - and STILL holding for a person!! Their app made a mistake and put it in as a pickup order. That doesn’t make any sense since I could just order online, call or go into the store and speak with a human! No benefits there! I never have used the pickup option. No idea how it did that. Almost took my money for the order & forced me to drive 20-min to pickup. I finally got ahold of a human via chat who in 3-min was able to help. But after spending so long on hold, and getting hassled by the machine - I was so livid! Thankfully the human was kind and helped anyway. The quality of customer service will cause me to order 90% less - not worth the trouble when something goes wrong. I believe this will turn many away from this platform.