!! DO NOT USE THIS COURIER, LOSS ITEMS AND 0 INFORMATION !! I am writing this review to report the following situation: Since January 1st, I ordered 3 boxes and 1 hold bag containing clothes, documents, personal items, hygiene products, kitchen utensils, a skateboard. I paid £ 254.58 for this service. On the 6th of January the boxes were taken by the dpd and on the following day, the 7th of January, it was indicated in the tracking part that they would be returned because they contain items that could not be transported according to the dpd rules. So, when I heard about it, I went to the online chat and asked how long it took to be returned and I was told it would be between 7 to 14 days. After 14 days, I went back to the online chat to ask what was going on because I hadn't received anything yet and an inquiry was opened to find out where the boxes were. The problem is that until now I still don't know the parcels' whereabouts, I have contacted the local dpd customer support numerous times and have never been able to indicate the exact location, or what would happen with the boxes. They opened an inquiry and requested evidence documents, and I submitted the documents. But in this case what concerns me is my things, not the refund or the value of them. So, from now on I decided to deal with this issue via email, because online chat has already turned off the chat to me twice while I was answering, because no one knows anything about my parcels. From now on I demand to know where my boxes and suitcase are, I need a concrete answer, more than a month has passed and still nothing. I hope to get a response, if I don't I will take advantage of filing a complaint anywhere on the local dpd and proceed with this case to court.