Terrible Service I recently had the misfortune to use this company. I had placed a large red fragile sticker on the parcel which had been removed by the time in arrived. The contents were all broken and of no use to the buyer, but as I had paid for parcel protection I contacted DPD and made a claim and was asked to provide various documents by 16th April. Having complied with their instructions they then rejected one of the documents and with one days notice brought the deadline forward to 6th April. I still managed to get the correct document to them within the deadline, but at 12.36 am I received an automated e mail saying the claim had been rejected. Since then I have tried various methods of contacting them but to no avail. They will not answer your e mails. Buying parcel protection is a complete waste of time. Customer Service is completely non existent. Terrible company I will never use them again. If it was possible to give a minus score I would have done.