I will keep this review as short and concise as possible, and detail my experience with DPD as a small business: 1) My account manager setup my account for prices to be calculated on actual weight, not volumetric weight. My first week racked up £600 as the account was setup incorrectly, and was billed on volumetric weight. This was answered with a link to the terms and conditions, however I stated that my contract suggested otherwise. After many emails, a credit note was raised for DPD's error, although I was still charged the full £600 even though DPD made the mistake. 2) As my account was setup for prices to be charged on 'deadweight' AKA actual weight, I was told all surcharges etc would be based on this. Little did I know, the 'Covid Aircharge' is billed around a week after a parcel is sent, but is calculated on volumetric weight. (Even though I was told otherwise). After contacting my account manager, she said, 'I have just double checked and yes they are actually charged on volumetric weight'. (Admitting another mistake). My emails asking to rectify this have been ignored multiple times. (Quick example, current covid surcharge to USA is £4.55 per kg. A box of 75x40x40 which weighs 2kg has a volumetric weight of 24kg, which brings the surcharge amount to £109.20, rather than £9.10 as I was told). 3) After sending over 2000 parcels with a small fraction being damaged with other couriers, my first week with DPD had a parcel completely smashed up). I tried to claim, sending over 10 photos detailing all of the damage, label, internal and external packaging. DPD are still refusing the claim and asking for different photos each time, even though they have all been submitted. This is my experience with DPD local, and they have caused me more stress than any other company I have worked with. Their mistakes have cost be hundreds of pounds in refunds, and 2 weeks worth of work to be wiped out by their incompetence. As a small business owner, I would recommend using ParcelForce or UPS for your business and avoid using DPD.