I want to share with you my experience with this company. I was sending 2 boxes from the UK to the DE warehouse. I was sending it to my own warehouse. So as received the phone number I entered the UK phone number, as I have no DE phone number. In the DPD system where I was booking delivery was no error message or information that it should be DE phone number. When Parcels arrived at DE, I observed that there is something wrong. I contacted them, they said that they will look into the problem, but after 2 weeks it came back to my warehouse in UK. When I contacted regarding delivery refund as parcel was not provided they, told me that they will not refund me as I entered UK phone number. But hold on, I entered what was requested by their system and there was no message or note that it should be DE phone number. Contacted support center, they just look like switching brains off. It was the last time I was using their service. Well done, you lost customer that sending 10 boxes per month.