I sent an item to a customer and it was damaged at the delivery depot. Set up an online refund and complaint and attached ALL evidence required. This wasn't good enough for DPD LOCAL as they spent the next 4 months asking for the same evidence I had given on numerous occasions. Because I didn't reply to their request for proof of purchase, which I had already sent (original invoice from Wicks) on numerous occasions they have closed my case. There's no contact phone no or email address and the only way forward is this useless online portal. YOU HAVE BEEN WARNED! DO NOT USE DPD LOCAL.