Most miserable delivery company. No phone contact. Only chat. People have no ability to show listening skills there, just repeating same information over and over. Even in an usual circumstances, they are useless. I paid for 3-4 days delivery. It has been a month! DPD local online, apparently dont handle their deliveries themselves. I sent a parcel to France. So I placed order to DPD local online. Payment are directed to parcel2go. Customs are handled by dpd local and UPS handling in France. But apparently, DPD local online ONLY collects payments. I had 3 different tracking/reference numbers. They provide phone number online, but thats not their number. They are ONLY accessible via online chat. When I talked to DPD local export team, they said they are chasing docs from DPD local online, since they sent wrong documents in the first place. And telling me to contact them. Since when it is clients responsibility to get involved in internal processes ??? DPD ocal online says they dont know anything about it. They could not even see that custom fee paid, because they are not handling it ! Horrible and hope they soon be gone from the market for such a chaos in their structure and transparency ...