Normally I've not had a problem with DPD but this experience has been so awful I'll never send anything by DPD again, for the love of god read the reviews and do not use this company No one will lift a finger to help you They have lost both of my parcels I dropped off 2 parcels at my local drop off and got the slips as proof like normal. A few days later the recipient tells me nothing had come so I check the tracking and its still showing as "waiting sender to drop off" which I did days ago so I check the live chat and I'll get an update the following day... as you might have guessed no one got back to me. In my own time I even went to the drop off and they told me all their DPD parcels had been picked up. So I go through the live chat process again but this time no one even enters the chat, you go through the steps "await an agent" and then 10 minutes of nothing then the chat self ends I called ever single DPD number I could find on Google and every single one of them said "Oh that's DPD Local you have to go through the live chat" over and over again I said to them the live chat isn't working how do I contact DPD local and no one had any clue So I guess that's just it? They can just turn off their service and get to keep your parcel and money I can't even start the returns process being the parcel are showing as not dropped off yet Absolute joke -1000/10