If I could give minus stars I would. DPD - What a complete waste of time and effort. we have had many causes to complain. we are a platinum customer and yet they never reply to emails, they charge you for a failed collection even though the driver came in and said I haven't got room in the van for them. Correct me if I'm wrong but when you book a collection you have to put how many parcels are to be collected. 1) Why send a driver that has not got room in his van. 2) The drivers get paid per collection or failed collection. 3) We get charged £12.00 for a failed collection. 4) As long as the drivers GPS clocks he is outside the building they don't even have to get out the van. 5) He wanted to scan them and not take them, (not on your nelly sonny Jim, we got caught out by that scam before) Can anyone recommend a decent courier as DPD are far from that.