I get it - someone else's bad review of a company is like "yeah yeah, it won't happen to me". But here's what you should know about DPD. They failed to collect from a shop FOUR DAYS in a row, meaning I had to retrieve my parcel from the shop and use another courier. In trying to get the payment refunded, I discovered how obfuscated DPD's customer service is arranged. To talk to a human, you have to 141 your call (or else it will just feed tracking blurb linked to your phone number, regardless of how irrelevant to your issue). Then wait forever. If you're not cut off, you're then told that they can't help you - you need to call DPD local. They are just as impossible to get through to. They will then tell you to use DPD local's website chat facility. Which doesn't exist. Eventually you find it exists on DPDs website. Then you get ignorant responses that don't read your actual words. Overall it took about two hours of time to get a paltry refund. The company clearly doesn't care about customer service and is arranged to make it as hard as possible to use THEIR time - you will instead waste plenty of yours.