Short Review: If you believe DPD Local failed in their responsibility and have a case, consider taking it to the County Court for a small claim. Their poor handling of prohibited items and lack of accountability can be challenged legally. Long Review: Recently, I trusted DPD Local to ship my package, thinking it was a reliable choice. I shipped a coffee machine with honey, not realizing these were "prohibited items." Despite being upfront about the contents, my order wasn't cancelled as per their policy. Instead, they offered me insurance, which I purchased. I packed the items carefully, but upon arrival, it was evident that the package had been mishandled. The coffee machine was broken, and one jar of honey was shattered. After lodging a complaint and exchanging several letters, DPD Local rejected my claim, stating it was my responsibility. They argued that they could not check every order, but by 2024, their system should be able to recognize prohibited items when a client is transparent. They failed during the ordering phase and offered insurance for an item they later refused to cover. Feeling disappointed, I pursued the matter in the County Court and eventually received my money back. If you have had a similar experience, don't hesitate to take legal action against this company. I hope this review helps others. Thank you for reading.