I had a very frustrating experience with this company. My delivery did not arrive as scheduled, and the driver falsely reported that no PIN was provided, despite never knocking on my door. I arranged for a later delivery, but once again, they failed to show up. When I called the depot, I encountered rude staff members (Catherine and Beatrice) who were dishonest and unhelpful. There were no managers available to escalate my complaint, and I felt there was no accountability for their actions. If they disagreed with my concerns, they would hang up on me. They even provided a complaints department number that redirected me back to the Crawley depot. After five days of incompetence and wasted time, I had to cancel my £1900 delivery from Samsung due to the overwhelming frustration. My advice: if you value your time and peace of mind, steer clear of this company.