Dpd were due to collect a parcel from my home address. They didn't bother turning up and stated I had told them there was nothing to collect. Funny, considering I hadn't spoke to them. Called customer service who said the driver hadn't followed correct procedure and I would receive a call back from the depot. A lady called me back shortly afterwards, practically calling me a liar, very defensive of the driver telling me he wouldn't just turn up for nothing because he pays his own petrol, so obviously I'm the liar. Even though I've sat waiting for the last 2 hours, no one has knocked the door, the dog hasn't barked which he always does at the door, but I'm the one who has it wrong. Frustrating to say the least. Worst company ever and the follow up call leaves you more put out than ever. Shocking behaviour from a company. Do not use if you value your goods and your sanity!!