We have had the absolute worst experience possible with DPD. They have lost three out of seven boxes we shipped. The boxes contain personal items with emotional and material value. It is now March 16th and for 10 days I have been trying to get someone at DPD local or DPD to do something to find our box. We have had no luck at all, no one has done anything to locate our box. NEVER USE THIS COMPANY. There is no customer service for DPD local UK and there is a live chat which is not live at all. An automate response spits FAQ's at us with no help with our lost parcel at all. We have not been able to speak with anyone about this and it seems DPD and DPD local UK do not care at all. Update: We got a completely useless response from DPD Local web-form sending us back to the live chat where it is not possible to speak with a human: "Hi Nicolas Thank you for contacting us. I see your parcel order was booked through our DPD Local Online website and we have a dedicated team who can look into this matter. Please visit the link below to contact our DPD Local Online Team. https://www dot dpdlocal-online dot co dot uk/newhelpcentre/livechat Have a nice day. Regards Nilesh B DPD Local Team"