I accept that it is possible for courier companies to lose packages but reading these reviews of DPDLocal, I am surprised they manage to make any deliveries. I booked my parcel and left it at the drop off shop where it was scanned in and collected by the courier. So far so good and all showing on the tracking site but that was the last time my parcel was seen. For over a month, I battled with agents via online chat to try and get some information about the parcel being continually told they will let me know in 1-2 working days (nothing), then 5-7 working days (nothing). They even told me they requested information from the courier who collected the parcel but after 21 days, the courier provided them with no information. I know what that suggests to me. I then discover Sinead Croke, Director of Customer Experience, who invites you contact her if you are unhappy. Don’t waste your time with Ms Crook as she will ignore your emails, will pass you to her minions and they will bounce you from pillar to post in the hope of wearing you down. You really get an insight to this company when you start to query these people. The way they deal with their customers is disgusting. Having given me no information whatsoever about my parcel, they finally said it was lost and I needed to submit a claim. At this point, they announced it was nothing to do with them but Parcels2Go who I had never heard of. They insisted this is who my contract was with and I needed to deal with them via online chat. How strange when they gave me a link to the DPDLocal chat service and I’m back dealing with the same useless people. It’s difficult to know where DPD Local, Parcels2Go and the red DPD start or end as they are so intertwined, and their agents will deny they are linked to the other companies. The one thing they have in common is the elusive Ms Crook who appears on all three companies promising miserably to make things right. Hopefully you find these reviews before booking unlike me who foolishly trusted them with my valuables.