I wish I could give them zero stars. Absolutely appalled. I paid for next day delivery to have some baked goods sent to a customer so that they would get them as fresh as possible. The parcel was delayed and the guarantee said it would be delivered by the close of business on 3rd June. It did not get delivered until 5th June. When I rang DPD Local on the 4th, they told me it was because the parcel was misdirected. That is NOT my problem. They then claimed that I did not purchase guaranteed next day delivery. They have misleading information on their website and do this to charge you more for a substandard service. The baked goods were not fresh, so not only have I wasted product, I'm out of pocket for the product and the delivery. To add insult to injury, the box was battered when it got to my customer. They claim that food is on the prohibited list but they have added ridiculous items to the list that have catch all terms like 'fragile items', ‘clothes’, ‘documents’ etc to absolve themselves of any responsibility. I had to beg for them to give me a refund and even then they refunded me a tiny portion as a 'goodwill'. Even with that, they said they would add it to my prepay account as if I would ever risk using DPD Local again. I put my foot down and asked for the refund to the account I used to pay for it (Paypal) and eventually they agreed. All that hassle for practically zero payoff. If you are a small business, DO NOT USE DPD. Especially if you are new and still trying to build up a loyal customer base. This will harm your business.