Absolutely shocking. I own a business and have used many different couriers in my time. Sent 9 parcels, all of them were not collected for ten days because ‘they didn’t have enough room in the van’ which led to customer complaints. Eventually when they were collected after several time’s of contacting them, 2 of them worth £100 went completely missing, and one of them was stuck in a cage for another additional week and eventually sent back to me! I’ve been refused a refund even though they failed to provide a service and they have caused me to lose out on so much money. Was in the process of setting up a business account with DPD (hence why using the DPD local in the mean time) but am no longer proceeding with this. Little did I know that DPD and DPD local are two different companies (DPD local is actually parcel force), no one tells you this and I originally went on the DPD website that diverted me to this horrific company. For the sake of refunding 9 shipping charges, and after how much upset they’ve caused, you’d think they’d just get on with it! AVOID.