I’ve had one of the most frustrating experiences with Evri, involving both dishonest behavior from a driver and false assurances from their support staff. I scheduled a return collection from my home. The assigned driver, Franck, falsely marked it as “attempted – customer not available.” That is an outright lie. I was home the entire time, actively tracking the status, and immediately checked my CCTV footage. No one ever came to my door — not before, during, or after the time he claimed to attempt collection. I raised a complaint, hoping for accountability. A support agent named Claire emailed me promising that she'd “take care of it” and follow up by the next day. But again, nothing happened. No update, no resolution, not even a response after I followed up. Worse, Claire referred to a “delivery delay” in her reply — even though my case was about a missed pickup, not a delivery. It feels like they don’t even read your complaint properly. So now I’ve been: Lied to by the driver who never came Lied to or ignored by customer service, who failed to follow through Left with no solution and wasted time This kind of behavior — both on the ground and in the office — is completely unacceptable. Evri’s service has become not just unreliable, but dishonest. If you're thinking of using them, especially for returns or important deliveries, think twice.