Unfair - misleading - do not use them !! Ref nr : 23926937 My father in law (80yrs) rented a car and took out EVERY insurance option he could take - including "key and go". Upon receiving the car at ALC (a Citroen with more than 65000 Km on the clock) he noticed a LOT of user damage / and the car was "soiled and unkept") and went back to the desk clerk to ask for a joint inspection. The answer was " no need - you are FULLY INSURED". (he hated driving it as it was - in his words - "dirty") When returning the car at the airport - a week later - he asked the attending clerk for an inspection / once again was told - "no need", drop keys in box please. After a few days a letter was received from Goldcar advising that they had found stains in the upholstery and they had taken 150 Euro from the credit card .. (to clean the car they say / after they refused the inspection at the start of the rental - as he TOLD them so) ... That is theft - that is unfair and misleading - if you ask for a joint inspection due concern about the state of the car - and it is deemed not neccessary - then you can not charge a customer later for something that was already there. Now Goldcar - after a lot of writing to and fro with Customer Service persist in this charge - yet - believe me - this will cost them. We run / manage a walking (Caminantes) group on the Costa Blanca (trails in the Hinterland) and have around 150 to 180 guests per annum that all rent a car. We will advise each and every one of them that a rental from GoldCar is simply not acceptable - and we will make sure that we spead the "news..." If Goldcar wish to cheat a customer out of 150 Euro's - we will make sure that they never get the opportunity again from anyone we know. Be aware - they are not honest !!!