I made a shipment by mistake when my partner had already done it and I didn't know. I had NO reference number so tried to cancel it with my tracking number. It is supposed to be collected today and I have still had no cancellation confirmation. I cannot find any email or phone number to contact them, and I cannot fund the chat. It just keeps coming up with 'useful' advice which is far from useful. Terrible, terrible contact and not user friendly. Also, I had to use the .com version because the .de website did not work. Would no recommend them at all and have been really disappointed.