Pity we have to award a minimum of 1 star regardless of how bad a Company is. 6 weeks after sending a parcel via Ebay Ireceived suspicious emails claiming a parcel I had sent was was overweight/size so was subject to an additional charge. Today I have been advised by Paypal that a"prearranged" payment had been claimed and paid to Packlink. I had this happen to me before and paid it even though I double checked the weight/size. Since then I have been ultra cautious in making sure I pay the correct amount to the extent that if it is even close to the next band I have paid the higher band. Unfortunately neither Ebay nor Paypal are any help, so there is no way of successfully contesting the surcharge (see Packlinks terms and conditions). A quick Google check Packlink excess charges will reveal this is not unusual - I will not be using this service again.