Absolutely worst experience ever. I booked a transfer from France to Sweden which was lost during transport. First pick up was delayed by a week. Then the package never got delivered. Everytime I contacted packlink, they said that they will contact TNT but never gave me an update of what the situation was. Several chat conversations later i contacted TNT to find out that the package was lost. After which i can't claim the insurance since packlink wouldn't help me with providing the help needed for it or answers to ant questions I had. So basically they took money for both the package and insurance and provided zero service. If I could give 0 stars I would. Never came across such a company in my years of using delivery services