I strongly advise to pay more and use other companies. Packlink is cheap but you can't get any response from them when the delivery doesn't have a good outcome. Emails not answered. Their chatline puts you in a queue with at least 30 waiting before you and when it gets to your turn, they put you in another queue again and it went like this the whole day. Seems to be a trick for not having to attend to queries or questions. I sent something nationally and took up insurance for 1000€. The goods were delivered damaged, I was given 7 days to make a claim, but they do not response. Vey Very bad service and company