It's a SCAM I put 1 as I could not put 0!!!! This service is a SCAM and a total waste of money and time. 1) My parcel was collected with 4 days delays because there was an error in their system and I had to chase them to reschedule as they didn't even notice! 2) Delivery was supposed to arrive in 48 hours and after 17 DAYS the parcel has NOT ARRIVED yet. 3) After 17 days we were notified the parcel has been send back to the sender because the courier LOST OUR DOCUMENTS INCLUDING OUR ID AND SENSITIVE DATA. I have been trying to contact customer service but it's basically NON EXISTENT and the robot chat keep saying they don't have any updates. At the end, my parcel has not arrived yet, my ID and personal data have been lost, surely breaking all GPDR regulations and no one knows what happened! I still await for updates and aim to take further actions against the company.