1 Star is too much for Packlink. Worst delivery company ever, worst than all the national post services. My experience with them: My friend bought for me a second hand laptop in Germany, and he paid 250E for it. I then looked for a shipping service between Germany and Ireland, and found website Packlink (which is like a search engine for couriers, similar with parceldirect.ie) , entered all details and choosed UPS as delivery courier. All good, UPS collected the package from my friend house and I got it 1 week later. Because I was not home, the driver decided to throw the package over my 2m height gate and the laptop broke unrepairable. (how stupid is this???) Of course I ringed straight away UPS, they sent a driver the next day which collected the broken laptop for investigation and here starts the fun. UPS doesn't want to compensate me because the sender of the package apparently is Packlink, I spent hours with Packlink on chats and emails, I got nowhere, and they said they can reimburse me 18E (based on it's weight) because I don't have a receipt for the second hand laptop. Now I am trying to at least get my laptop back from UPS as there is some personal information I need to recover of it, UPS won't send it back as Packlink needs to ask them to do so, Packlink doesn't answer my emails anymore so here I am, no money, no laptop, my personal data is compromised (I am pretty sure this violates GDPR, so I will rise a claim to the small court here in Ireland).