When I signed on to Packlink Pro I had high hopes - someone was in touch immediately to help me get set up and going. Unfortunately once I was on board, I had a hard time getting in touch with my "account manager" who never replies to my emails anymore or returns my calls. I justified the extra price I paid for each Hermes delivery because I thought I would have human help to intervene in case things went wrong, but the extra cost where Packlink make their mark-up does not make for a better experience as a sender. The customer service is so deeply lacking in any human aspect that even though I purchased additional insurance for my deliveries they refused to process my claim despite my having given them beyond what could reasonably be expected in terms of evidence that the package was delivered damaged, resulting in significant loss for my little business.