This is a warning to anyone who sells through eBay that Packlink shipping is basically a scam. I sent a second-hand rug valued at £110 with them with full insurance - they lost the package, spent 24 hours on their 'investigations' before announcing that they couldn't find it and that they had 'dismissed' my claim on the basis that it was on their 'prohibited items' list. Having accepted the package in full knowledge of its contents (because it's a service where you pay for shipping directly through eBay) and happily taken the circa £11 cost of shipping with extra insurance (which they are not refunding), they are now claiming it's something that shouldn't have been sent through them in the first place?! And that somehow the nature of the contents is relevant to the fact that they LOST a carefully packaged and labelled parcel and absolves them of liability?! I asked for further explanation but they simply ignored me. To be clear there is NO compensation available for Packlink's own incompetence and negligence and since you're still liable to refund the buyer if they lose your package, you could be left out of pocket to the tune of hundreds of pounds through no fault of your own. I have learned my lesson and will only be using Royal Mail or buying postage direct with a decent courier like DPD in future. What I find shocking is that eBay has linked up with these people, when they have quietly created a system in which they will not honour insurance for probably 80-90% of the items that get sold through eBay. God knows how many of these 'lost' parcels are ending up in their employees' houses - after all there's no financial loss to the company so why should they care?