Worst company ever. Don’t use it! They never came to pick up the delivery that I had booked, despite having paid and received a confirmation with an exact time and date. They have zero customer service so it was impossible to get in touch with them to find a solution. In the end, I had to actively CANCEL my pickup (despite having paid for it) and only then I could contact them through an automatic chat, which turned out to be completely unhelpful as I was unable to reschedule the pickup. I really needed to ship my things that very week so instead I used MyBaggage, which worked PERFECTLY and was much cheaper. Highly recommend that company instead! This experience was in June 2022, and so far I haven’t received a refund. Total scam, save your money and go for MyBaggage.