Quite a nightmare dealing with packlink. I sold a considerable amount of items through eBay/packlink of which two of the parcels arrived with broken items. I then put in a claim I had to show how I packed the parcels at each step, the invoice amount, proof of the address. 20 messages later you guessed it insufficient packaging. But packlink have these details so I am not sure why you have to prove where it’s being delivered to they have the tracking number. Then finally my 3rd parcel this was tampered with at the buyers address. I can’t get hold of the buyer to sigh a denial of receipt form so I have to sign an affidavit form. Please make sure you read every nit of there guide lines before using.