Dear past and future customers of Packlink, I completely agree, from my very own personal experience that this is a terrible company and no one should never use them. But please don't despair if you are trying to claim from them and have not been able to. help is here !! I just got £1400 back from them for a damaged amplifier which they were refusing to pay. Please know that Packlink is a Spanish company. so please contact https://www.ukecc.net What is the UKICC? The UK International Consumer Centre (UKICC) is an independent, non-profit Consumer Protection organisation that provides free and impartial advice, specifically, to "UK consumers who have experienced problems when buying abroad" - whether they've bought goods or services from a business based outside the UK, or made a purchase while traveling abroad. -----------------------