Ordered a shipping label through ebay after selling a PC, the first label I ordered ended up with the wrong weight as the package was 6 KG heavier than expected. Cancelled that label and asked for a refund then ordered a second label. I am now being told that I actually did in fact use the first label and I will not receive a refund because the package it was supposed to go on is "in transit." If I check the tracking number it says awaiting package, so they obviously didn't even bother cancelling it even though my account says it is. Not sure how it's actually in transit if they haven't even received it?? I have clear evidence of it being cancelled and not being in transit. What an absolute useless waste of time this company is.. I will be contacting my bank and telling them about this FRAUD. Since I am being charged for a service I never used.