Claims process is slow, lazy and frustrating. Waited ages for replies, many of which unclear to then be told the item I am claiming against isn't claimable for loss or damage.
Why send me through all of the hoops to tell me my claim isn't valid in the first place?!
Advice for customers - check the item list against prohibited items in event of a loss or damage claim. You will likely find that most things cannot be claimed against...
2 years ago
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