PACKLINK IS A SCAM !!! Do not use them… I paid for a service to send a box home to Australia from Rome and the parcel for some reason never left Italy. It was apparently ‘returned to sender’ the parcel now via Poste Italia had been attempted to be delivered to an address at an Airbnb that I was staying in at the time. As I was not there I could not receive parcel. I have sent numerous emails and tried to contact Packlink via ‘contanct us’ or the help section. Not one person has contacted me regarding this problem. I have received numerous generic automated responses saying the same thing ( which was put in a claim for loss ! ) very annoying! Even though I know that the item is at poste Italia in Rome I now cannot get the parcel as they claim I have to get Packlink to sort out issue.