Had problems for months now with Packlink service, almost 100% problems when chosing Hermes, not able to actually speak with a real person and resolve issue easily. latest problem, 6"x 6" x2" parcel weighing 400 grams sent via hermes 29/&/20 on 29/7/20 hermes delayed Parcel 48 hours AS "Too Large an item, needs specialist Van" Now 11th August, and despite providing photographic evidence of the actual parcel, cannot get any response/explanation whatsoever from Packlink or Hermes on what should be relatively easy issue to sort out despite contacting both on a daily basis. Virtual assistant or chatline absolutely hopeless, need real person customer services. DO NOT USE EITHER OF THESE COMPANIES EVER. You have been warned