Packilinks service in my experience is not fit for purpose, my latest experience was in respect to an item purchased from China 6 months ago totally successful via China Post. Having not used the item I resold it on eBay knowing that eBay would be using Hermes I not only used the original packaging but double boxed it for further protection. Packlink/Hermes totally destroyed the item and on filing a claim Packlink stated the packaging was not suitable. Strange the package travelled from China to the UK with no damage Hermes destroyed it covering only 100 miles.