In France, UPS has the worst reputation and offers one of the poorest services imaginable. Parcels are not being delivered as promised, and the customer service is appalling—agents even hang up on customers. For a simple parcel, I had to call 6-7 times because the updates on the website were incorrect, which is a complete joke. This sentiment is shared by everyone I know. UPS is consistently the worst, and we avoid using it whenever possible. It has never provided good service, and their customer support is by far the worst I’ve ever encountered.
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