In general I have an adequate experience with UPS: the delivery man is friendly, the packages arrive in fine condition and on time. I appreciate the access point that UPS has in my neighborhood for those packages that the receiver is not home to sign for. However, I am upset that a very important package that I payed extra money to have delivered overnight has not been delivered to me or to the access point for reasons I do not understand. For two days I have been sitting at home waiting for the package and receiving emails telling me they attempted to deliver it (no one has rung the doorbell or knocked, so I do not know what kind of an attempt they are making). I received an email yesterday saying that the package was at the access point, but when I arrived it was no longer there. According to the Brooklyn employee I spoke to, a mysterious person called and told them to send it out for delivery again, by which point (6:30 pm after waiting all day) I had left home. Today the same thing happened. Its been a waste of time and a waste of money, and a very stressful experience since I need this package immediately.