Received confirmation for delivery of important order for 1st Feb. Took day off work as I had to sign. Never arrived and received a mail at 9.17pm pn 1st feb saying delivery would now be 2nd Feb. Contacted UPS early on 1st Feb but auto-response said 'will contact you in 24 hours' ....not much use to me.
Had to take a second day off work on 2nd Feb and delivery eventually arrived. I complained to UPS and their response was rubbish.
Their notification system is useless, impossible to get a correct update and their level of customer service is 0/10
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