I needed to return an item I'd bought online so I went to the ups access point at the BP petrol station on tring road in Dunstable. They did not give me any receipt, apparently this is ups policy. And the package is now missing...there goes £100 pair of jeans!!!!! I consider ups as crooks and I'm really curious how they are allowed to operate in the UK like this. I never thought to read reviews, I'd assumed ups was a trusted well known name. Please avoid them at all costs.