Absolutely awful company - look at the community page of their Facebook profile. I was shipping an iMac to Slovenia. They quarantined it as hazardous materials. They refused to tell me why. They refused to give me a timeframe for release. They refused to return it to me! Totally unbelievable I ended up talking to trading standards to be guided through the ‘breach of contract’ protocols. After six days, countless calls, being given wrong information and being lied to, I was no further forward. I didn’t realise this sector is unregulated so there is no body to which you can go and UPS do not have a complaints department - if things go wrong you are totally on your own.