MY package was to be delivered on 12-13-2019 by end of day, no package, called and talked to a stupid machine. After about an hour got a agent, not much smarter, the package was to be delivered on 12-14-2019. They say that is due to the large Christmas volume, people Christmas come every year as time same place. Their service is getting worse every year, if there was a better way to get a package delivered I sure would use it. They don't seem to really care, it's take it or leave it, Fed Ex isn't much better