An update on my previous review below. Just when I thought UPS couldn't get any worse my request to change the UPS Access Point to a more convenient one has now mysteriously disappeared from the system, despite me tracking it for a week to confirm the switch had occurred. I am now reaching the maximum days the original Access Point can hold the package, assuming it's still there. There's still also no way to contact a customer rep. This is seriously the most inept company I have ever had to deal with. ''delivery to my home address not even attempted even though I was in all day. delivery days pushed out 3 times. unable to contact a customer rep to resolve. Instant message virtual assistant absolutely no help. links on webpage return errors. Have to pick up my delivery from a UPS customer collection point.''