I will NEVER use parcel2go or UPS again to send a parcel. It was supposed to be delivered on 21/5/20 to my granddaughter in SA. No-one to speak to at UPS. Left holding 40 minutes for an operator to answer. UPS were used by parcel2go. Why when they have a really bad reputation. I would really appreciate someone contacting me. I will never use them again and I will make sure that everyone U talk to will be made aware how bad they are.